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This section of our technical library presents information and documentation relating to Call Center technology including software and products.
Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems.
These products have been developed to run on a wide variety of telecom computer systems and environments.
The following are articles and information relating to call centers.
What is Interactive Voice Response (IVR) and Voice Broadcasting (VB) and how can it be applied to different ivr applications?
Visit our IVR Development, ACD Systems and
Voice Broadcasting web sites to learn more about these products.
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