ACD Systems (Automatic Call Distribution)

This section of our technical library presents information and documentation relating to ACD and Automatic Call Distribution software and products. Automatic call distribution systems are the heart of inbound call centers. ACD systems are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. Our phone systems come with a complete automatic call distribution system for call routing.

Database Systems Corp. supports two different phone series - the WIZARD analog phone system and the PACER digital phone. Our ACD system and automatic call distributor can route calls based on the dialed phone number (DNIS) and the time of day. Additionally, the IVR system can intelligently route calls using complex conditional logic. The PACER conforms to way you do business.